Shipping

Pick Up Options:

If you are located in Ontario you will be given the option of Pick Up from one of our Toronto stores. After selecting this option and proceeding through checkout please wait to be notified by email as to when your order is available for pick up. Please anticipate 1-3 business days wait between placing an order and it becoming available for pick up. Pick Up is a free option.

Pick Up Locations:

628 Queen St. West, Toronto, ON, M6J 1E4

2901 Bayview Avenue, Toronto, ON, M2K 1E6

Shipping Options:

Get FREE Shipping within Canada on orders over $100.00! Shipping rates are calculated on the net price of the order.
Shipping Rates within Canada
Order Total / Shipping Price
$0.00-$49.99 = $5.99
$50.00-$99.99 = $10.99
Over $100 = Free Shipping

Terms and Conditions

All prices and transactions are in Canadian dollars (CAD). We do not currently ship to the United States or to international addresses. We only ship within Canada from Toronto within 24-72 hours of the receipt of your order. We use Canada Post Expedited shipping service and provide a tracking number and insurance for all orders.

Shipping fees are pre-set by dollar value within Canada and must be selected correctly at checkout. All shipping fees include basic insurance coverage and fuel surcharges. GST will be applied to all shipping charges. Orders over $100.00 (before shipping costs) will require signature upon delivery.
All orders ship complete. Pre-ordered products that are placed with any (non pre-order) order will be shipped together once the pre-ordered item arrives. Partial shipped orders are permitted, however, additional shipping fees will apply.
Refusal of Delivery: Any order refused is charged a $20.00 fee and customer is responsible for any other costs that occur during the delivery process. Incorrect Shipping Information: If a package is returned to Neat Space Inc. due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We cannot ship to Post Office boxes.

Returns/Exchanges: 

If you're not completely happy with your purchase, you can return unused, non-sale items (exceptions listed below) in their original condition with tags attached within 7 days (less the shipping costs) for a store credit or exchange. We do not accept returns after 7 days from receipt of purchase. All returns must be accompanied by a Neat Space Return Authorization Number (RA#). The customer must contact Neat Space Inc. to obtain an RA# before shipping the return back to us. We reserve the right to refuse delivery of any packages that do not have an RA# . The shipping charges to return an item back to us are the customer's responsibility.
Some items are FINAL SALE and cannot be returned: All purchases of items on-sale and/or discounted are final. We cannot accept returns on special order items. We cannot accept returns on pre- order items. If you need to return an item, please contact the store for full instructions. You can contact us via telephone: 416 368 6328 or email: customerservice@neatspace.ca
Upon receipt of the above information, we will provide you with our shipping address and an exchange/return authorization number. Please include a copy of the original sales receipt with your return or exchange.
Please note: Items lost or damaged in shipment are the responsibility of the customer. Refunds (if applicable) will be credited back to the original method of payment. Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges. Please allow approximately two weeks for the processing of your return.
If your product has a manufacturing defect, Neat Space Inc. will be happy to replace it for you. There will be no shipping charge on replacements.